Who can submit a written complaint to the board about a licensee?

Any person can submit a written complaint to the board about a licensee, which ensures that there is a broad and inclusive mechanism for addressing grievances in the funeral profession. This openness allows for accountability and encourages trust within the community, as it recognizes that anyone affected by the actions of a licensee—whether they are clients, family members, or simply concerned individuals—has the right to voice their concerns.

This policy is designed to protect the public interest and maintain high standards within the profession. By allowing any person to file a complaint, the board emphasizes its commitment to transparency and the necessity of oversight over licensed professionals in the field. Such a system can lead to investigations into practices that may not align with established laws and regulations, ultimately benefiting the community by ensuring that all funeral service providers are held to the same ethical and professional standards.