How does the board handle complaints made in good faith?

In Washington State, when a complaint is made in good faith to the relevant board, the complainant is granted immunity from civil suits. This protection encourages individuals to come forward with concerns about potential misconduct without fear of retribution or legal consequences. Good faith complaints are essential in maintaining accountability and ensuring that issues are appropriately addressed, fostering a culture of transparency within funeral practices.

The immunity granted to complainants serves to promote the reporting of legitimate concerns, which ultimately benefits the regulatory framework by making it more robust and effective. By shielding individuals from legal liability, the board can ensure that potential violations are reported and investigated without deterrents that could silence whistleblowers.